Refund & Return

At Face Jewels for Pups, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns:

If you wish to return your jewels for any reason, please follow these guidelines:

  • Contact our customer support team within 14 days of receiving your order to initiate the return process.
  • Ensure the jewels are unused and securely packaged.
  • Include a copy of your receipt or order number with your return.
  • Ship the package back to us using a reliable and trackable shipping method. Please note that the return shipping costs will be the responsibility of the customer.

Once we receive the returned jewels, we will initiate the refund process.Under “Refunds” should read:

Refunds:

We aim to process refunds promptly once the returned items are received and inspected. The refund will be issued using the original payment method used for the purchase. Please note the following details:

  • Refunds will be processed for the purchase price of the returned item(s) excluding any shipping charges.
  • Depending on your financial institution, it may take several business days for the refund to appear in your account.

Exceptions:

For hygiene and safety reasons, we cannot accept returns of jewels that have been used or altered in any way. We appreciate your understanding.

Damaged or Defective Items:

In the unlikely event that you receive damaged or defective face jewels, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.

Customer Satisfaction:

Your satisfaction is our priority, and we strive to ensure a positive experience with our products. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you.


Please note that our return and refund policy applies to purchases made directly from our website or Instagram page – joyadiamondsfordogs.com (or whatever the URL ends up being) & @joyadogdiamonds. If you purchased our products from a third party retailer, please contact them directly in regards to their return and refund policy.


Thank you for choosing Joya, Diamonds for Dogs. We appreciate your trust and look forward to serving you and your furry friend(s) with exceptional products and customer service.